Customer Services
Call Us: +44 20 7397 8888
Fax: +44 20 7397 8890
Working Hours: 9:30am--16:00 pm, Mon--Fri
Service Guide
Interest Rates for Deposit
Currency Exchange Rates
Tarrifs & Charges
Account Terms & Conditions
Internet Banking FAQ's
Slavery and Human Trafficking Statement
Payment Services Directive (PSD2)
Personal Banking
Flexible Account
Flexible Account
RMB Business
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Corporate Bank Accounts
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Personal E-banking
Corporate E-banking
E-banking FAQ
News & Updates
News Announcement
Questions and Answers concerning Your Account Closure (2024-05-01)
Suspension of the Appointment Service (2022-03-01)
Notice of Termination of Debit Card Service and Q and A. (2021-03-25)
Notice on System Maintenance and Upgrading (2020-10-23)
Notice on System Maintenance and Upgrading (2020-08-07)
Customer Notice Website - Appointment Services of ICBC (2020-07-21)
Tips to Prevent COVID-19 (2020-04-17)